Upgrade FAQs

Do I Need a Valid Support Contract to Upgrade Firmware?

From vSPoT version 3.3 onwards, vSPoT ships with a default temporary unverified SSL certificate for HTTPS support. This section gives you the procedure for replacing the default certificate with a valid CA (Certificate Authority) signed SSL certificate.

For vSPoT installations accessed with FQDN (Fully Qualified Domain Name) or DNS hostname (for example, https:// www.vspot.ruckuslbs.com), it is mandatory to update with a C.A. signed SSL certificate corresponding to their domain or sub-domain name. Without a valid SSL certificate for the domain name, it may not be possible to access the vSPoT login page using the FQDN URL.

However, you can still access vSPoT using its IP address (for example, https://54.206.20.234). For more details, see the “Upload and Rollback of Self-Signed SSL Certificates” section of the Ruckus vSPoT Installation Guide.

Is My Controller Supported by the Firmware Upgrade?

This release supports the following ZoneDirector and SmartZone models:

  • ZoneDirector 1100
  • ZoneDirector 1200
  • ZoneDirector 3000
  • ZoneDirector 5000
  • SmartZone 100
  • SmartCell Gateway 200
  • SmartZone 300
  • Virtual SmartZone
Note: To manage multiple vSPoT venues on a single ZoneDirector or SmartZone controller, use ZD firmware release 9.12.2 and above or SZ firmware 3.1.1 patch 1 and above. This will allow the controller to manage multiple vSPoT Venue IDs using a single IP.

Is My Access Point Supported by the Firmware Upgrade?

This release supports ZoneFlex and SmartZone Access Points except Unleashed and Cloud-based Access Points.

How Do I Get Support?

For product support information and details on contacting the Ruckus Customer Services and Support Team, go directly to the Support Portal using https://support.ruckuswireless.com, or go to https://www.ruckuswireless.com and select Support.