Upgrade FAQs

Do I Need a Valid Support Contract to Upgrade Firmware?

You must have a valid support contract to upgrade or downgrade the SmartZone software. If you do not have a valid support contract, contact your reseller to purchase an appropriate support contract. After downloading and installing the software, select Administer > Support from the WebUI for information on activating your support contract.

Note: By downloading the SmartZone software and subsequently upgrading SmartZone to version 5.1, be advised that the software will periodically connect to Ruckus and Ruckus will collect the hardware serial number, software version and build number. Ruckus will transmit a file back to the SmartZone device that will be used to display the current status of your SmartZone support contract. Any information collected from the SmartZone device may be transferred and stored outside of your country of residence where data protection standards may be different.

Is My Controller Supported by the Firmware Upgrade?

This guide supports the following SmartZone models:

  • SmartZone 300 (SZ300)
  • SmartZone 100 (SZ100)
  • Virtual SmartZone (vSZ)
  • Virtual SmartZone Data Plane (vSZ-D)

For information about the specific models and modules supported in a SmartZone model, refer to the appropriate hardware installation guide.

Is My Access Point Supported by the Firmware Upgrade?

Table 1. Supported AP Models
11ac-Wave2 11ac-Wave1
Indoor Outdoor Indoor Outdoor
R720 T710 R700 T504
R710 T710S R600 T300
R610 T610 R500 T300E
R510 T610S R310 T301N
H510 T310C T301S
H320 T310D FZM300
C110 T310N FZP300
M510 T310S
R320 T811CM

How Do I Get Support?

For product support information and details on contacting the Support Team, go directly to the Support Portal using https://support.ruckuswireless.com, or go to https://www.ruckuswireless.com and select Support.