Troubleshooting Using Remote Operations

You can use the Remote Ping and Remote Trace Route options to identify issues with individual switches.

Follow these steps to troubleshoot switch issues using remote ping and traceroute.

  1. From the left pane, select Switches.
    The ICX Switches page is displayed.
  2. Select a switch.
  3. Click the Troubleshooting tab.
  4. Click Remote Ping.
    The Ping page is displayed.
  5. On the Ping page, enter the IP address of the destination (target) you are checking, along with the packet size and the TTL (Time to Live) value after which the packet is discarded from the network.
  6. Click Ping.
    The controller pings the ICX switch at the destination IP address provided. As shown in the following example, the results displayed include the number of data packets transmitted, received, and lost and the time required for the controller to ping the switch to establish communication.
    Figure 1. Pinging the switch


  7. Click Remote Trace Route.
    The Trace Route page is displayed.
  8. Enter the IP address of the destination being checked for connectivity and the TTL (Time to Live) value after which the packet is discarded from the network.
  9. Click Trace Route.
    As shown in the following example, the Trace Route page displays the IP address of the hops the packet traverses through the network between the switch and the controller.
    Figure 2. Tracing the packet route through the network